We accept returns on eligible merchandise within 14 days from the date of purchase. Items must be returned unwashed, unworn, with tags attached, and free of any damages (makeup, smoke, pet hair, etc.). Items marked as FINAL SALE are not eligible for return. Final sale items include jewelry, face masks, hats, belts, sunglasses, scarves, adhesive bras, beauty products, paper goods, candles, and items purchased at a discount of 30% or more.
To start a return, please log in to your account with the email address associated with your order. Return shipping costs will be deducted from your refund. Initial shipping costs (if applicable) are non-refundable. You may also return your online order to our Houston Heights location.
DAMAGED ITEMS: If you received a damaged or defective item, please email info@shopanjouils.com with your order number and description (including picture) of the damaged item. The damaged item must be unworn with tags still attached.
EXCHANGES: Eligible items may be exchanged in person at one of our store locations. We currently are unable to offer exchanges on items that are shipped back to us. We recommend placing a new order for the correct item(s). 😊
REFUNDS: Once your return is processed, we will issue a refund back to you original form of payment. Please allow 5-7 business days for refund to process.
If you have any questions regarding our return policy, please feel free to contact us here. Thank you for shopping with us!
